We deeply believe you will be thrilled with the products you received from Wrapped Lanka. That’s because we go out of our way to ensure that they’re just what you need. However, sometimes it may not be what you expected. In the unlikely event of a damaged product please do call us +94 77 712 9965 immediately or drop us an email at [email protected] as claims for damaged items must be reported within 24 hours of delivering the products.

Products may only be returned to us with our prior agreement, at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.

We will pick up the damaged items and re-deliver the corrective items soon as its been reported or offer you a refund for the faulty or damaged items.

Your money is refunded depending on how you made the original payment. If you paid with a credit/debit card, the money is refunded to your credit/debit card. If you paid as a bank transfer, the money is refunded to your bank account. If you paid using PayPal account, the amount is refunded to your PayPal account. The refund-processing time will depend on the bank’s processing time, but most refunds take 3-5 working days.

For any undamaged product, simply return it with its original packaging along with the original receipt within 7 days of the date you receive the product, and we’ll exchange it for you. Please do not fill out the manufacturer’s warranty cards or remove any barcodes, or original packaging to claim a rebate until you are sure you want to keep your merchandise. We cannot accept Merchandise for returns with completed warranty cards or damage to the manufacturer’s package.

19.1 Products we are unable to refund or exchange (except for damaged or faulty items)

We are unable to offer an exchange on the following items; perishable goods such as food, flowers, cakes, chocolates, personalized goods or goods made to a customer’s specifications, goods which, by reason of their nature, are liable to deteriorate or expire rapidly. We will evaluate these requests and offer a refund where its deemed appropriate.

19.2 Policy for changing or canceling an order

If you wish to change or cancel an order, contact us at +94 77 712 9965 any time between 8 am and 5 pm, 7 days a week or email us at [email protected]. Refunds will not be issued for requests made after 7 days of order placement or if your order is in the processing stage or if your order has already been delivered or already purchased from the vendor, then you will need to follow our returns procedure. Most of the orders usually start to process 48hrs prior to the delivery date and certain fresh flowers will have 72hrs of processing time prior to delivery. We reserve the right to refuse the refund in such event.